Coq10 Privacy Policy

At coq10, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

We collect the following information to ensure your experience on coq10 is seamless and secure:

  • Account Information: such as your name, email address, phone number, and other registration details you provide.
  • Device & Browser Information: IP address, device type, operating system, browser type, and usage logs.
  • Payment Information: deposit and withdrawal transactions in MYR, including valid proof of payment.
  • Cookies & Tracking: to improve the quality of your experience and verify logins.
  • Usage Data: activity records such as games played, bets placed, access times, and in-platform interactions.

How We Use Your Information

The information collected is used to:

  • Operating and managing user accounts.
  • Delivering sports betting and entertainment services safely and effectively.
  • Complying with regulatory requirements and applicable local laws.
  • Providing fast and accurate customer support.
  • Optimising site and app functionality for a better user experience.
  • Conducting research and analysis to improve our services and offerings.

Cookies & Tracking

Coq10 uses cookies to store user information and enhance interactions. These cookies help streamline logins, remember user preferences, and collect analytics data for service improvement.

Users can manage cookie usage through their browser settings, though this may affect the functionality of certain website and app features.

Data Storage & Security

All personal information is stored securely using encryption and strict access controls. We take precautions to protect your data from unauthorised access, modification, or loss.

Data will be retained for a reasonable period based on operational and legal requirements, after which it will be securely deleted.

Sharing Information with Third Parties

Personal information will not be sold or rented to third parties. However, coq10 may share data with service providers that support our operations (e.g., payment providers, technical support), under confidentiality agreements.

Users will be notified of any international data transfers in accordance with applicable laws.

User Rights

You have the right to access, correct, update, or delete your personal information held by coq10. Requests can be submitted through our support channels.

We also provide options to manage certain cookie functions and marketing communications through your account settings.

Policy Updates

Coq10 reserves the right to update this privacy policy from time to time. We encourage users to review it periodically for the latest changes. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

Data Security & How to Reach Support

We are committed to keeping your data safe and protected in line with international standards. If you have any questions or need assistance regarding privacy and personal data, please contact our customer support team via the FAQ or the form provided.

Your satisfaction and safety are our top priorities at coq10.

Bahasa Melayu